HSMP
a  

Work Permit

a  

Asylum
a   Nationality
a  

Marriage Applications
a   Entry Clearance
    Applications
a   Long Residency
a   European Residency Permits
a   Student Applications
a   Human Rights
a   Entry Clearance Appeals
a   Settlement Cases
a   Detention Cases
a   Further Representations
a   Domestic Violence & also
a  

Landlord/Tenant
a   Divorce
a   Deed Polls
a   Sponsorship Declarations
a  

Wills
a
   
 
As part of our commitment to improving the service we provide, we send our clients the feedback questionnaire below. We would be grateful if you could help us by completing this form and submitting the form to us. Please be assured that the survey is completely confidential and unless you complete your details at the end, we will not know who has taken part.
  
  For a pdf version of this client feedback form below, please click here  
   Q1
How satisfied were you with our overall level of   service?
   
   
Very satisfied
     Fairly satisfied
   
Undecided
     Fairly dissatisfied
   
Very dissatisfied  
 
   Q1a If dissatisfied, please tell us briefly why this is.
 
 
   Q2 Did we give you information/advice that was easy to understand?
 
   
Very easy
    Fairly difficult
   
Fairly easy
    Very difficult
   
Undecided  
 
   Q2a How might we improve?
 
 
   Q3 How informative did you find our staff?
 
   
Very good
    Fairly poor
   
Fairly good
    Very poor
   
Undecided  
 
   Q4 How well did we keep you up-to-date with progress?
 
   
Very well
    Fairly poor
   
Fairly well
    Very poor
   
Undecided
     Not Applicable - one off advice given
 
   Q5 How well did we listen to what you had to say?
 
   
Very good
    Fairly poor
   
Fairly good
    Very poor
   
Undecided  
 
   Q6 Did we treat you fairly at all times?
 
   
Yes  
   
No  
   
Don't know  
 
   Q6a How might we improve?
 
 
   Q7
Would you recommend us to someone else if they  needed legal help or advice?
 
   
Certain to
    Unlikely to
   
Likely to
    Certain not to
   
Undecided  
 
   Q7a Please give your reason(s) for your answer to Q7
 
 
   Q8
Was the result of your case better, worse or the  same as we had advised you?
 
   
Better  
   
Worse  
   
Same  
 
   Q9
Please tell us how you heard about our organisation  and whether it was easy or difficult to make initial  contact.
 
 
   Q10
Do you have any further comments or suggestions  that may help us to improve our level of service?
 
 
 
Thank you for completing this questionnaire. your responses are completely  confidential. However if you would like us to contact you to discuss any of  then issues raised, please complete your name and address below
 
   Name
   
   Case No
   Please submit your questionnaire by clicking on "Submit this Questionnaire